Privacy Policy
sales@steroidsonlinesa.co.za respects the right of every consumer, retailer, and user to have his or her personal information kept private. We know that you care about how information about you is gathered and shared and we appreciate your trust in us to do this carefully and responsibly. It is important to us that you are comfortable using steroidsonlinesa.co.za website and online platform, and this Privacy Policy is intended to inform you about how we treat and process your personal information. If you do not agree to any part of this Privacy Policy, you should immediately remove your account and cease to use steroidsonlinesa.co.za website or online platform. By signing up for an account and your continued usage of steroidsonlinesa.co.za website and online platform, you are accepting the terms of this Privacy Policy.
2. WHAT INFORMATION DOES steroidsonlinesa.co.za GATHER?
We receive, store and process information that you make available to us when creating an account and accessing or using steroidsonlinesa.co.za website and online platform.
Examples include, but are not limited to, when you fill in any form, such as when you register or update the details of your user account, access or use the web platform, make payments, place orders, write reviews, interact with steroidsonlinesa.co.za online blogs and mobile applications. Information collected includes, but is not limited to; names and addresses, telephone numbers, identity numbers, search data, payment and banking information, credit and debit card details, social media accounts, and personal preferences.
Log Data: We may also receive, store and process log data, which is information automatically recorded whenever you access the platform, such as IP address, date and time you access the platform, referring and exit pages, number of clicks, and pages viewed on our website.
Cookies and Tracking Technologies: steroidsonlinesa.co.za may use cookies or other similar technologies on the website or online platform. As a result, when you access or use the website or online platform, you will provide or make available certain information to us.
3. WHY DOES steroidsonlinesa.co.za NEED THIS INFORMATION?
We use and process Information about you for the following general purposes:
To enable you to access and use the website or online platform; to operate, protect and improve the website or online platform, improve your user experience, such as to perform analytics, conduct research, and for advertising and marketing.
To send you service, support, and complaints messages and information requested by you.
To administer rewards, surveys, or other promotional activities and to comply with our legal obligations.
4. WHO HAS ACCESS TO MY INFORMATION?
In order to provide you with a seamless user experience, steroidsonlinesa.co.za staff, employees, and network support members have access to your information which they collect, store and process in accordance with the requirements of the Protection of Personal Information Act (POPI) Your information is treated with the strictest confidentiality and is only accessible to those who need access to your information to store and process it only for as long as it is necessary.
5.REMOVAL AND DE-IDENTIFICATION OF INFORMATION
What happens to my information when I deactivate my account or wish to have it removed? At your request, steroidsonlinesa.co.za will remove and de-identify your information. steroidsonlinesa.co.za will also contact you should there be any breach or violation of the privacy of your information in steroidsonlinesa.co.za possession. You may contact our Information Officer at:
Inquiries to:
Customer Service
Email: sales@steroidsonlinesa.co.za
Whatsapp: +27847258183
Welcome to steroidsonlinesa.co.za Online Store!
Here, you can experience the comfort of shopping at our store, where you can find inspiration, the products that steroidsonlinesa.co.za represents.
· Fast and convenient shipping , with free deliveries for orders over R 1300
· Secure and payments via EFT
HOW TO ORDER A PRODUCT
· Select your product(s) and the select the desired quantity
· Next, place the product(s) in your online shopping cart with only one click
· When you finish adding your selection, click on the shopping cart, on the right top corner of the screen. From here, you will get an overview of your order in which you can still alter your products selected and the quantities, if needed
DELIVERY
You will receive an email as soon as your order has been shipped, in which you will also find a tracking number to check the status of your shipment. When you place an order while you are logged in with your account, you can check your order status online. This is not possible if you place an order without an account
PAYMENTS
We offer a payment method through EFT or Account deposit (with South Africa’s most big banks), we also offer direct bank transfer as an option. (Orders will be canceled if the payment was not made 24 hours after placing the order).
INSTANT EFT
· Instant EFT enables buyers to make payments with traditional internet banking with south African biggest banks
· The electronic fund transfer (EFT) gets verified instantly. No two-day waiting period, no proof of payment required and no disclosing of financial information.
· You can follow the same process as for online banking
GENERAL
· steroidsonlinrsa.co.za always strives to publish the correct price for each product or item on our web-store. In the unlikely event that the prices of your order is listed incorrectly or changes are made before your order is listed incorrectly or changes are made before we accept your order, we will contact you and ask you to confirm that you wish to proceed at the correct or amended price.
· No right can be derived from unintentionally incorrect pricing on products collection pages or product detail pages.
· steroidsonlinesa.co.za uses the order date as the purchase date on the bank statement of your credit card.
· steroidsonlinrsa.co.za randomly checks orders with high invoice amounts; the way, we can continue to guarantee the security of your payment and prevent misuse or fraud
SHIPPING POLICY
When you place an order with Owen fitness, you can choose from several delivery options. Below are some options as well as frequently asked questions.
FREE DELIVERY
· Free delivery is available on all orders over R 1300
· Receive your purchase 2 to 4 business days after your order has been placed. (May take a bit longer if you are located in a rural area).
· This is for any order, nationwide (South Africa)
STANDARD DELIVERY
· For orders below R 1300, a fixed delivery fee of R 140 is applied for this service
· Receive your purchase in 2 to 4 business days after your order has been placed. (May take a bit longer if you are located in a rural area.
CANCELLATION OF PRODUCTS
· We carefully monitor our online product line.
· For delivery of your order, we are dependent on several factors; unfortunately, in exceptional cases, we might not have the product you ordered in stock and in that case, we will contact you for a replacement product or the purchase amount of the product, including shipping cost, will be credited to you.
PEAK PERIODS
· During very busy periods, for instance the December holidays, alternate delivery times should be taken into consideration for all delivery options
· We will keep you posted on the actual delivery time
WHERE DO WE SHIP?
· We ship nationwide throughout the whole of South Africa direct to your door.
HOW LONG DOES SHIPPING TAKE?
· You will receive a conformation email once your order has been processed to you email provided at the time of checkout
· You will receive a second e-mail once your order has been shipped (within 24 hours), which will include your tracking number and link to follow the journey of your package. If there is a problem with your tracking number or package delivery, please contact us.
· Please always feel free to contact us if you experience any problems and we will do our best to solve them with the utmost priority.
